Privacy Policy

Mohave Dent and Paint Repair ("we," "us," or "our"), owned and operated by Donald O'Banion, respects your privacy. This Privacy Policy explains what information we collect through mohavedentandpaintrepair.com and our quote request forms, how we use it, and the choices you have.

1. Information We Collect

When you contact us or submit a quote request, we may collect:

• Contact information: name, phone number, email address, and city/ZIP.
• Vehicle & damage details: year, make, model, color, and description of the damage.
• Photos: images of your vehicle that you upload or text to us.
• Website usage data: pages visited, referring source, device/browser type, and general location, collected through cookies and analytics tools such as Google Analytics and Google Ads.
• Communications: calls, text messages, and emails you send to us.

2. How We Use Your Information

• Provide quotes and schedule mobile repair appointments.
• Communicate with you about your job, follow-ups, and service reminders.
• Process payments and maintain business records.
• Improve our website, marketing, and customer experience.
• Measure the performance of our advertising (including Google Ads conversion tracking).
• Comply with legal obligations.

3. Text Message (SMS) Consent

By submitting a quote form or texting us, you agree that Mohave Dent and Paint Repair may contact you by phone call or SMS at the number provided, including for quote follow-up and scheduling. Message and data rates may apply. You can opt out at any time by replying STOP.

4. How We Share Information

We do not sell your personal information. We share information only with:

• Service providers that help us operate the business — for example our CRM (HighLevel), form and hosting providers, secure cloud storage for your photos, and payment processors.
• Advertising & analytics partners such as Google, in aggregated or hashed form, to measure ad performance.
• Legal or safety reasons when required by law or to protect our rights, customers, or property.

5. Cookies & Tracking

We use cookies and similar technologies to remember preferences, measure traffic, and track conversions from ads. You can disable cookies in your browser, but some site features may not work as intended.

6. Data Retention & Security

We keep quote submissions and job records for as long as needed to serve you and comply with business, tax, and legal requirements. Photos submitted through our quote form are stored in a private, access-controlled bucket and shared with our CRM through time-limited signed links. We use reasonable administrative, technical, and physical safeguards to protect your information, but no system is 100% secure.

7. Your Choices

• Request a copy, correction, or deletion of the personal information we hold about you.
• Opt out of marketing emails or texts at any time.
• Ask us to stop contacting you.

To make a request, email mohavedentdude@yahoo.com or call/text (928) 377-7740.

8. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect information from them.

9. Third-Party Links

Our site may link to third-party websites. We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective" date at the top will reflect the most recent revision. Continued use of the site after changes means you accept the updated policy.

11. Contact Us

Mohave Dent and Paint Repair
Owner: Donald O'Banion
Serving Mohave County and surrounding areas
Phone/Text: (928) 377-7740
Email: mohavedentdude@yahoo.com